Contact Us

The GLAA Contact Centre is open from 09:00-17:00 Monday to Friday for calls and emails only. The GLAA office is not open to the public. We do not offer any in-person services and will not be able to arrange any face-to-face meetings.

General enquiries

You can call the Contact Centre on 0345 602 5020 for any general enquiries or guidance on the licensing scheme. If you would prefer, you can also contact us via email at contact@gla.gov.uk 

If you have questions regarding academic research requests, complaints, freedom of information requests, media enquiries, speaker requests, recruitment, or our website, please use the guidance below.

Licensing enquiries

If you wish to amend your GLAA licence, or have a request relating to a licence renewal, please email the Licensing Team at: licensing@gla.gov.uk quoting your URN.

Please note: If you are calling for information regarding a specific licence, we can only provide this to authorised individuals and may ask several security questions. These may include any security question answers given on your application forms, including your National Insurance Number, so please ensure you have this to hand when calling. 

Online licensing portal - GLASS

If you are experiencing issues accessing the online licensing portal, or need a password re-set, please email IT Support: itsupport@gla.gov.uk Please include a detailed description of the issue.

Payment information

Please do not send any payments by post. You can find out how to pay for your GLAA licence by reading our How to pay for a licence page. Please contact the Licensing team should you have any issues regarding payment.

Intelligence and reporting 

If you have any information about the mistreatment of workers, labour providers operating without a licence or a business using an unlicensed gangmaster, please tell us. Your information counts.

You can report information using one of the following three options:

Phone: 0800 432 0804 

If your call is outside of our normal operating hours, we encourage you to leave a voicemail detailing your concerns, as well as a telephone number that it is safe to call you back on.

Email: contact@gla.gov.uk

Confidential online report form: Report Issues - GLAA

Please provide as much information and clear details as you can. Before submitting a report please check if the GLAA is the correct enforcing body.

All information we receive is prioritised according to the severity of the risk factors identified. Whenever possible, the intelligence team will speak to the source directly to ensure as much information as possible is obtained and the initial risk assessment is accurate. Acknowledgements are sent in response to written correspondence subject to the sender's identity remaining confidential.

Prosecutions and licence revocation details are published once any appeal process is completed. Feedback is decided on a case by case basis. Usually, feedback will not be provided to third parties or in circumstances which could compromise the information source, ongoing or future investigations by the GLAA or partner agencies.  

CONFIDENTIALITY STATEMENT

The Gangmasters and Labour Abuse Authority deals with intelligence and information seriously and undertakes to protect the sources of its information within the law. The GLAA follows the principles of the UK National Intelligence Model and the Approved Profession Practice on Intelligence Management as Circulated by the College of Policing. Any concerns about this undertaking can be raised with the GLAA - contact@gla.gov.uk

All information provided to the GLAA will be treated confidentially. If there is a requirement for us to disclose information outside of the GLAA you will be contacted by us before we pass information on unless there is a serious risk which requires an immediate response. 

Other useful contacts

You can find contact details of other relevant agencies who work with the GLAA by clicking Who else can help?  

General enquiries - further guidance

Media enquiries

If you have a media enquiry or you would like to be added to our press distribution list please contact our Communications team: communications@gla.gov.uk 

Speaker requests

If you wish to enquire about booking a GLAA speaker for your event please complete the speaker request form

Academic Research Requests

To submit a request for GLAA help with academic research please use the freedom of information contact details below.

Freedom of information (FOI) requests

Send your request by post or email and include your name, address and a detailed description of the information you would like. Read our freedom of information page to find out more about FOI requests.

By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB

By email - foi@gla.gov.uk

Recruitment

For any queries about current vacancies please email recruitment@gla.gov.uk

Complaints

Formal complaints to the GLAA should be submitted in writing and will be acknowledged within five days. 

We will endeavour to provide a full response within 20 working days of receipt of the initial correspondence.

You can find out more about how the GLAA handles complaints by reading our Complaints Procedure.

By post
Gangmasters and Labour Abuse Authority
PO Box 10272
Nottingham
NG2 9PB

By email - complaints@gla.gov.uk

Please note

Our complaints handling policy specifically excludes certain items - for example, appeals against licence decisions (which are dealt with under a different set of policies) or policy decisions that we are empowered to make as part of our regulatory activities (such as setting licence fee levels). Please read the Complaints Procedure for a full list of items that are excluded.  

Protected Disclosures Policy

Follow the link below to find out how GLAA employees can raise issues.

Protected Disclosures Policy and Procedure

Website queries

If you experience any problems with our website or you have any comments on how we can improve the site please let us know.

By email - communications@gla.gov.uk.  

Report issues - workers' confidential reporting line

To report labour exploitation issues please use our report forms here: https://www.gla.gov.uk/report-issues/

Please note

For Licensing queries or GLASS online portal login issues please use the contact details listed above and not the form below.