End of year performance summary 2021-22
A pdf version of this information can be found via the link below:
GLAA End of Year Performance Summary 2021-22
|
Strategic objective |
Performance measures |
Year End |
Achieved |
|
1. Identify and support victims of exploitation |
10% increase over 2020-21 outturn of victims identified (target – 8,501) |
6,024
|
No |
|
50% of victims have received support |
Not known |
N/A |
|
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2. Have a fair, robust and customer responsive regulatory regime |
Average of 65 working days from tasking to licensing decision for application inspections |
94 working days |
No |
|
Average of 155 working days from tasking to licensing decision for compliance inspections |
229 working days |
No |
|
|
Average of 15 working days for licence decision times |
24 working days |
No |
|
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3. Work in partnership with all stakeholders to protect workers' rights and prevent labour exploitation |
Overall engagement increased from 2020-21 (target – 3.85%) |
4.2%
|
Yes |
|
20 GLAA led events completed |
257 |
Yes |
|
|
65% of respondents indicate working with the GLAA has influenced business |
72.7% |
Yes |
|
|
65% of respondents indicate working with the GLAA has influenced promoting rights |
72.9% |
Yes |
|
|
50% of Qualifications granted in high risk sectors |
64% |
Yes |
|
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4. Disrupt and deter criminal activity within the labour market |
10% increase on 2020-21 outturn for all cases led by GLAA (target – 419) |
246 |
No |
|
10% increase on 2020-21 outturn for all cases with an outcome (target – 47) |
21
|
Yes |
|
|
20% increase on 2020-21 outturn for GLAA cases referred to CPS (target – 4) |
4
|
Yes |
|
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5. Develop our people and culture in line with the GLAA's values, ensuring a diverse, resilient and change-ready organisation |
95% of employees with a completed PDR |
95% |
Yes |
|
95% of GLAA employees with a completed PDP |
100% |
Yes |
|
|
70% of employees reporting diversity data |
74% |
Yes |
|
|
Absence rate below public sector average (target – 4.4%) |
3.1% |
Yes |
|
|
Employee turnover below public sector average (target – 12.4% |
15.97%
|
No |
|
|
75% employee satisfaction measured by people survey |
71% |
No |
|
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6. Provide efficient and effective services, sound governance, robust risk management and value for money |
Positive change in risk maturity score (target ‘Developing’) |
Developing |
Yes |
|
NAO score of at least moderate |
Limited |
No |
|
|
95% of BP objectives in progress and completed |
88% |
No |
|
|
Net expenditure variance from forecast (target 5%) |
16% |
No |
|