Social media management and listening tools

Freedom of Information Act request.

Ref: FOI 24-25 17

Date issued: 7 November 2024

Subject: Social media management and listening tools

Question(s):

Please provide us with all information held (including the number of complaints made against and inspection details retained for) in relation to the following businesses:

The information that we require is as follows:-

1) Do you use a social media management platform?

2) If so, what tools do you use?

3) What is your annual spend on a social media management tool?

4) What dates does your contract with your current supplier end (month & year)?

5) Do you use a social listening/media monitoring platform?

6) If so, what tools do you use?

7) What is your annual spend on a social listening / media monitoring tool?

8) What dates does your contract with your current supplier end (month & year)?

9) Who is the senior person responsible for managing these contracts?

Response:

1)     Yes

2)     Sprout Social

3)     £1,394.45

4)     July 2025

5)     Yes

6)     Google Alerts and Talkwalker alerts

7)     £0

8)     N/A as above

9)     Laura Thomas, The Head of National Partnerships and External Communications